Frequently Asked Questions
All pknew Questions Answered
in One Place
Whatever questions you have about bonuses, payments, support, and betting — this FAQ page explains everything in plain language.
Whether you are new to pknew or a returning player, all kinds of questions can come to mind. How do bonuses work, how long does a withdrawal take, how do you contact support — we have put together detailed answers to all of these below. Click on any section to see the answer. If you cannot find the answer to your question, reach out to us directly via live chat or email.
Bonuses & Offers
After opening your first account on pknew, you will receive a 200% bonus on your first deposit — up to ৳15,000. For example, if you deposit ৳1,000, a ৳2,000 bonus is added, making your total balance ৳3,000. No separate code is needed to claim the bonus — it applies automatically on your first deposit.
Slots, live casino, fishing games, and sports betting — bets placed on all types of games generally count toward wagering progress. However, the contribution rate may differ for specific games. A detailed list is available on pknew's terms and conditions page. Keep in mind that wagering is calculated only on the bonus amount, not on the deposit.
No, the welcome bonus applies only once per account. If someone tries to claim the bonus repeatedly by opening multiple accounts from the same person or device, those accounts may be suspended. You will get the best experience by using a single account honestly.
Yes, you can cancel an active bonus if you wish. Keep in mind, however, that cancelling a bonus will also void any winnings earned from that bonus. If you want to forfeit a bonus, let the support team know — they will help you complete the process easily.
A bonus's validity depends on the specific offer. Generally, if the wagering requirement is not met within a set time, the bonus is automatically removed. You can see the remaining validity of an active bonus on your account page. If you are unable to meet the requirement in time, contact support.
Verification & Documents
Verification is typically requested at the time of your first withdrawal or when large transactions occur on your account. It may also be requested earlier if any security concerns arise. Completing verification promptly keeps the withdrawal process smooth.
Generally, a scan or clear photo of your National ID (NID), passport, or driving licence is required. In some cases, a utility bill or bank statement may also be requested as proof of address. If you have trouble submitting documents, the support team will assist you.
Yes, this is mandatory. The name on your pknew account and the name on the bKash, Nagad, Rocket, Upay, or bank account you are using must match exactly. If the names do not match, your withdrawal may be held.
Identity verification is an essential part of any reputable online platform for user protection and to prevent money laundering. It ensures that only you can carry out transactions on your account and that no third party can access your funds.
Yes, completely secure. pknew uses SSL encryption to protect all documents. Your personal information is used solely for verification purposes and is not shared with any third party.
Customer Support
pknew has two support channels — 24/7 live chat and email ([email protected]). Live chat provides instant help, while email allows you to explain complex matters in detail.
Yes, pknew's support team assists in both Bengali and English. This arrangement exists specifically to allow players from Bangladesh to ask questions in their own language. Write in simple language and the team will understand.
Before contacting support, have ready your account username or registered email, the time and date of the issue, the relevant transaction ID (if applicable), and a brief description of the problem. This helps resolve issues much faster.
Yes, pknew support is available 24 hours a day, 7 days a week. On holidays, at night, or at dawn — you can reach us via live chat or email at any time. Assistance is available at any hour according to Bangladesh Standard Time (BST).
How to Withdraw
The minimum withdrawal amount on pknew is ৳500. This applies across all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawal requests below ৳500 will not be processed.
Withdrawals are generally completed within 30 minutes to 3 hours. If your account is verified and there are no complications with the payment method, funds typically arrive within this timeframe. Bank transfers may take a little longer.
No, this is not permitted. Withdrawals must be made to a bKash, Nagad, Rocket, Upay, or bank account registered in your own name. Requests to send funds to a third-party account will be rejected and the account may be placed under review.
When a withdrawal is pending, you generally do not need to do anything — the system processes it automatically. However, if it remains pending for more than 3 hours, contact support via live chat with the transaction details. They will quickly verify the status and provide a resolution.
For the welcome bonus, the wagering requirement is 15 times the bonus amount. For example, if you receive a ৳2,000 bonus, you must place a total of ৳30,000 in bets before you can withdraw the bonus winnings. Until the requirement is met, the bonus-related portion remains locked; there is no restriction on your deposited funds.
BPL & International Matches
Cricket betting generally offers a variety of markets including match winner, toss winner, top run scorer, top wicket taker, total runs (over/under), and result of each innings. These markets are active for BPL, IPL, T20 World Cup, and ICC tournaments.
In decimal odds, the number represents the total return including your stake. For example: at odds of 2.50, a ৳100 bet returns ৳250 (profit of ৳150). Higher odds mean a lower chance of winning but a larger payout if you do win. Simple formula: stake × odds = total return.
Yes, pknew offers live in-play betting. Placing bets while a match is in progress lets you make decisions based on real-time conditions. Odds change rapidly in in-play betting, so timing your bet correctly is the key to strategy.
In an accumulator or "acca" bet, you bet on multiple events at once and all selections must be correct to win. The odds of each event are multiplied together, so the return can be much higher. However, if any single selection is wrong, the entire bet is lost — the risk is higher but so is the potential reward.
Yes, in addition to BPL, you can bet on ICC tournaments, T20 World Cup, IPL, and other international cricket matches. For example, various markets are open for high-profile matches such as Bangladesh vs India. Betting options are also available for football, kabaddi, and other sports.
Didn't find the answer to your question?
Our support team is with you 24/7 — speak in Bengali and get a quick resolution.
You can also email us: [email protected]
Support Channel Guide
Live Chat
Log in to the site and open the chat window at the bottom of the screen. Our team provides instant assistance in Bengali and English. Available 7 days a week, 24 hours a day.
Email Support
For complex issues or when you need to attach screenshots, send an email to: [email protected] — the more detail you provide, the faster and more accurately the team can resolve your issue.