pknew's Privacy Policy
Your personal information is completely safe with us — this policy explains in detail how your data is collected, used, and kept secure.
Introduction & Scope
pknew ("we", "our") is an online entertainment and betting platform in Bangladesh. This privacy policy provides a full description of how the personal information you provide through our website pknew.lat is collected, how it is used, and how it is kept secure.
This policy applies to all our services, products, and platforms. If you disagree with any term of this policy, please refrain from using our services. By using this platform, you confirm that you are at least 21 years old and that you have read and agreed to this policy in full.
Section 1 — Data Collection
Information You Provide
Information you provide directly to us may include:
- Full name and date of birth
- Email address and mobile number
- Bangladeshi address (district, division)
- Documents uploaded for identity verification (national ID or passport)
- Financial information — bKash, Nagad, Rocket, Upay, or bank account details for transactions
- Messages and information provided when contacting support
Automatically Collected Information
When you use the pknew platform, we may automatically collect the following information:
- IP address and device identity (device ID, operating system, browser type)
- Login and logout times, session duration
- Pages visited, navigation paths, and feature usage patterns
- Information obtained through cookies and similar tracking technologies
- Referral source (how you arrived at our site)
- Betting and game history, transaction logs
Information From Third Parties
In some cases we may receive limited information from identity verification services or payment processors (such as bKash, Nagad), which is used primarily to complete transactions and prevent fraud. This information is handled under our privacy policy.
Section 2 — Use of Information
For Operating and Improving Services
Information collected about you is used for the following purposes:
- Creating, managing, and securing your account
- Processing deposits, withdrawals, and bonus transactions
- Confirming age and identity verification (21+ policy)
- Improving platform performance and planning new features
- Identifying and resolving technical issues
- Preventing fraudulent activity and unauthorized access
For Communication and Support
pknew's 24/7 support team responds to your queries via live chat and email ([email protected]). Your contact information may be used to manage this support activity, send service-related notifications, and provide important account updates.
Regarding Responsible Gaming
By monitoring your gameplay patterns, we enforce our responsible gaming policy. If unusual or potentially harmful gaming behavior is detected, we may warn you or, if necessary, take measures to protect you.
Section 3 — Data Sharing
Who We Share Information With
We do not sell your personal information to any third party without your consent. However, limited information may be shared in specific circumstances:
- Payment providers: bKash, Nagad, Rocket, Upay, and selected banks receive the minimum information necessary to complete transactions
- Identity verification services: Limited information may be shared with third-party identity verification services during account verification
- Technology partners: Technology service providers that assist in operating the platform, but only under contractual confidentiality terms
- Legal requirements: Information may be provided to authorities when required by a court order or by law
International Data Transfers
Our servers and technology infrastructure may be located in various countries. For data transfers, we ensure that applicable protection standards are maintained and that the security of your information is not compromised in any way. pknew uses SSL encryption to keep data transmission secure.
Section 4 — Cookie Policy
What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser or on your device. pknew uses the following types of cookies:
- Essential cookies: For login sessions, security tokens, and core platform functionality
- Functional cookies: To remember your preferences and language settings
- Analytics cookies: To understand and improve how the platform is used
Cookie Controls
You can accept or reject cookies from your browser settings. However, disabling essential cookies may cause some core platform features to not work properly. Most modern browsers offer options for managing cookies — see your browser's help section for more information.
Section 5 — Data Security
Our Security Measures
pknew is committed to fair play and safe gaming. We take the following measures to protect your information:
- 256-bit SSL/TLS encryption on all data transmissions
- Advanced hashing algorithms for password storage
- Regular security audits conducted on the system
- Suspicious login detection on accounts
- Access control and monitoring for sensitive data
- Data handling by security-trained staff
Steps Taken in Case of a Security Breach
If a security breach occurs that affects your information, we will notify you as quickly as possible and take the necessary corrective steps. We advise you to change your account password regularly and not share it with anyone.
Section 6 — Data Retention Period
How Long Information Is Kept
We retain your information only for as long as it is needed to provide services or is essential to meet legal obligations. Retention periods for different types of information are as follows:
- Account information: For as long as the account is active, and for a specified period after closure as required by law
- Financial transaction records: For the period required under applicable law
- Support conversations: For a reasonable period after the case is resolved
- Cookie and session data: Deleted immediately after the session ends or according to a set expiry period
Data Deletion Requests
You may request deletion of your information. However, requests may be partially or fully declined in cases involving legal obligations, unresolved disputes, or fraud investigations. To make a request, contact [email protected].
Section 7 — Your Rights
Right to Access and Correct Information
As a user of our platform, you have the following rights:
- Access: The right to know what information we hold about you
- Correction: The right to request that incorrect or outdated information be updated or corrected
- Deletion: The right to request deletion of your information in certain circumstances
- Object to processing: The right to object to the use of your information for specific purposes
- Portability: The right to receive your information in a machine-readable format
Withdrawing Consent
Where we process your information on the basis of your consent, you may withdraw that consent at any time. Withdrawing consent will not affect the validity of prior processing, but your information will no longer be processed for that purpose going forward. Send withdrawal requests to [email protected].
Section 8 — Protection of Minors
pknew is for users aged 21 and above only. We do not knowingly collect any information from minors. If we become aware that a minor has created an account, we will immediately close that account and delete all associated information.
If you are aware that a minor is using our platform, please notify us at [email protected].
Section 9 — Policy Changes
Update Notifications
We may update this privacy policy from time to time. If there are any significant changes, we will send a notification to your registered email and/or clearly announce it on the platform. Continued use after changes indicates that you have accepted the updated policy.
Previous Versions
To obtain a previous version of the policy, submit a request to [email protected]. We will assist you within a reasonable time.
Section 10 — Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact the pknew support team. Our team is available 24 hours a day, 7 days a week in both Bengali and English.
- Live chat: Contact us directly through the pknew platform
- Email: [email protected] (responses are provided regularly)
Have a question? We are ready to help
Our 24/7 support team will assist you with any privacy-related matter.