Play Safe —
Responsible Gaming Is Your Right
pknew believes that entertainment should always be safe and controlled. By using our tools and guidelines, you can build healthy gaming habits.
What Is Responsible Gaming and Why Does It Matter?
Online gaming is a form of entertainment — not a guaranteed way to earn money. pknew always wants its users to play with enjoyment, awareness, and within their own limits. Responsible gaming means deciding for yourself how much time and money you will spend, and sticking to those limits.
Online gaming is growing in popularity in Bangladesh. In this environment, we firmly believe that every player should have the right information and the necessary tools to protect themselves at any time.
To play on our platform, you must be at least 21 years old — this is a non-negotiable condition.
Important Warning
Gambling can cause financial harm and may become addictive. Set a clear limit on your budget and time, and never exceed it. If you feel that gaming is no longer in your control, seek help immediately.
Our Safety Tools
Set Deposit Limits
You can decide for yourself the maximum amount you will deposit daily, weekly, or monthly. Setting this limit makes it easier to avoid overspending. Increasing the limit requires a waiting period, but lowering it takes effect immediately.
Session Time Limits
Playing for long stretches at a time can lead to fatigue and poor decisions. On pknew, you can set a session time limit, after which you will be automatically logged out of your account.
Time-Out Feature
Need a break for a few days? Use the time-out feature to temporarily suspend your account. Once the break is over, you can resume playing normally.
Self-Exclusion
If you feel that gaming is becoming harmful for you, choose self-exclusion. Once activated, access to your account will be completely blocked for a set period (from 6 months to permanently).
Gaming History Review
You can view your complete betting and transaction history. Analysing your spending patterns makes it easier to make informed decisions.
24/7 Support
Our support team is available around the clock for any issue. Reach us in Bengali or English via live chat or email at [email protected] — help is never far away.
Signs of Problem Gaming
If any of the following signs appear in you, they need to be taken seriously. Acknowledging the problem is the first step toward a solution.
- Spending more than your budget and feeling regret afterward
- Continuing to play while neglecting family, friends, or work
- Playing repeatedly to recover losses ("chasing losses")
- Lying to family or friends about how much you are gaming
- Playing with borrowed money or funds meant for emergencies
- Feeling restless or anxious when you are unable to play
- Trying to quit gaming repeatedly but failing each time
The Golden Rules of Safe Gaming
Treat It as Entertainment
Never think of gaming as a source of income. Start every session with the understanding that this money is being spent for entertainment.
Set a Budget in Advance
Decide how much you will spend before you start playing. Once that amount is gone, end the session — whether you are winning or losing.
Track Your Time
Watch the clock. Playing for long unbroken stretches distorts your judgment and drives up costs.
Don't Play on Emotion
Take a break from playing when you are feeling low, angry, or stressed. Decisions made on emotion are often harmful.
Don't Hesitate to Ask for Help
If you are experiencing a problem, talk to pknew support or someone you trust — it takes courage, not weakness.
Protection for Minors
pknew strictly prohibits registration and gaming for anyone under 21. Age verification is carried out when an account is opened on our platform. If anyone has created an account by concealing their age, that account and any winnings will be cancelled.
Protecting Your Family
If you have a child or minor in your household, use parental control software on your device. Do not share your gaming account password with anyone, and do not leave your device unattended while logged in.
If you report information about an underage user to us, we will act quickly. Contact us at: [email protected]
How to Self-Exclude
Activating self-exclusion is entirely personal and confidential. Follow the steps below or contact support directly.
Through Your Account
Log in to your account. Select "Account Settings" → "Responsible Gaming" → "Self-Exclusion" and choose your preferred time period.
Through Support
Send a "Self-Exclusion Request" via live chat or email at [email protected]. Our team will restrict your account promptly.
During self-exclusion we will not send you any promotional messages or offer any new bonuses. Make full use of your time away.
Need Help? We're Here
24/7 Support Team
pknew's support team is always ready for any concerns or questions about gaming. Help is available in both Bengali and English.
Play Safe, Play Happy
Set limits, review your history, and seek help when you need it.
pknew is always by your side.